Field Service Engineer (EM)(PA REMOTE)

Thermo Fisher Scientific is a leading company dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment while building strong relationships with customers across various institutions.

Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer
• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
• Troubleshoot and repair equipment, providing support to customers and other field service personnel
• Develop positive working relationships with customers and company personnel
• Submit detailed field service reports
• Provide training and mentorship to customers and new field service engineers
• Offer feedback to product quality and sales teams and update system documentation
• Act as a subject matter expert and resource for training

Requirements:

• Advanced Degree plus 3 years of experience, or bachelor's degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments
• Ongoing technical training and certifications required
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
• Strong diagnostic and problem-solving abilities for hardware and software issues
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Professional working proficiency in English; additional languages beneficial
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Proficiency with Windows operating systems, networking, and standard business software
• Valid driver's license and ability to travel 25-50%
• Physical ability to lift up to 50 lbs and work in laboratory environments
• Ability to work independently while maintaining strong team collaboration
• Availability to respond to urgent customer needs
• Must follow all safety protocols and be able to work in cleanroom environments when required
• Preferred Fields of Study: Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field
• Experience mentoring and training others preferred