Block RenovationRemote
Manager, Contractor Success & Marketplace Operations
United States
Contract
3 hours ago
H1B Sponsor
Key skills
Marketplace operationsContractor/vendor enablementAnalytical skillsCross-functional leadershipStrategic thinkingConstruction experienceHome services experienceReal estate experienceCRM familiarityOperational dashboardsLeadershipCommunicationCollaborationAccount ManagementSales
About this role
Block Renovation is a fast-growing company aiming to transform the renovation industry by connecting homeowners and contractors through a transparent and scalable platform. The Manager, Contractor Success & Marketplace Operations will drive contractor activation, engagement, and proposal conversion while shaping marketplace strategy through insights and collaboration with various teams.
Responsibilities:
- Own the activation strategy across markets, improving work order acceptance rates and contractor responsiveness
- Identify root causes behind low engagement, scope misalignment, or decline trends
- Design proactive outreach campaigns targeting declined work orders, expired matches, and inactive contractors
- Remove friction between accepted work orders and published proposals, this is the highest revenue lever on the contractor side
- Build and iterate on training resources, support sessions, and scalable enablement processes
- Track conversion patterns and proactively intervene where contractors stall post-site visit
- Turn contractor conversations into actionable intelligence, surfacing patterns in decline reasons, UX friction, and supply-demand imbalances
- Partner with Product, Recruitment, and Sales to drive improvements across the platform
- Present recommendations to leadership backed by data and frontline context
Requirements:
- 5+ years of experience in marketplace operations, supply-side growth, account management, or contractor/vendor enablement
- Experience leading cross-functional initiatives
- Strong analytical instincts, you can diagnose root causes from performance data and translate them into action
- Exceptional communication skills with the ability to build credibility with contractors and internal stakeholders
- Comfort operating in ambiguity, you create structure and process where none exists
- Track record of improving performance through strategic thinking and structured execution
- Experience in construction, home services, real estate, or two-sided marketplaces
- Familiarity with CRMs and operational dashboards