Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
Monitor customer health metrics and develop proactive plans to address areas of concern.
Assist with Technical Support for your customers as needed.
Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

1+ years of SDR experience
1+ years of customer onboarding and support experience with a B2B SaaS tool
Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

competitive compensation because we want to hire the best people and reward them for their contributions to our mission
equity
generous perks
comprehensive benefits

Customer Success Manager, SMB

Key skills