Customer Service Representative

Avista PR & Marketing is an agile and experienced public relations and digital marketing firm committed to delivering measurable results. They are seeking a Customer Service Representative responsible for addressing customer inquiries, resolving issues, and providing excellent support to ensure a positive customer experience.

Responsibilities:

• Addressing customer inquiries
• Resolving issues
• Providing excellent support to ensure a positive customer experience
• Contributing to customer satisfaction and retention by effectively managing customer interactions
• Maintaining clear communication
• Offering prompt resolutions to customer needs

Requirements:

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
• Ability to handle Customer Support and build lasting customer relationships
• Excellent communication and interpersonal skills
• Problem-solving abilities and conflict resolution experience
• High school diploma or equivalent
• Proficiency in using customer relationship management (CRM) tools is a plus
• Prior experience in customer-facing roles is preferred
• a degree in business or a related field is a plus