Avista PR & Marketing is an agile and experienced public relations and digital marketing firm committed to delivering measurable results. They are seeking a Customer Service Representative responsible for addressing customer inquiries, resolving issues, and providing excellent support to ensure a positive customer experience.
Responsibilities:
- Addressing customer inquiries
- Resolving issues
- Providing excellent support to ensure a positive customer experience
- Contributing to customer satisfaction and retention by effectively managing customer interactions
- Maintaining clear communication
- Offering prompt resolutions to customer needs
Requirements:
- Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
- Ability to handle Customer Support and build lasting customer relationships
- Excellent communication and interpersonal skills
- Problem-solving abilities and conflict resolution experience
- High school diploma or equivalent
- Proficiency in using customer relationship management (CRM) tools is a plus
- Prior experience in customer-facing roles is preferred
- a degree in business or a related field is a plus