Senior Product Manager - Telemetry

Ping Identity is a company focused on providing secure and seamless digital experiences through its cloud identity platform. They are seeking a dynamic and experienced Senior Product Manager to develop a comprehensive Telemetry Strategy across all product platforms, responsible for defining the product roadmap and collaborating with various teams to ensure effective telemetry solutions.

Responsibilities:

• Define and maintain the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities, with a strong emphasis on product usage, entitlements, and in-product experiences
• Collaborate closely with other product management, engineering, operations, and security teams to ensure the successful development and delivery of telemetry features, managing this as a product from concept, to launch, and ongoing maintenance
• Partner with business intelligence teams to ensure that that telemetry data is made available to all key internal stakeholders
• Collaborate with the customer success team to accelerate adoption of Ping products and with product management to improve customer experience using the telemetry data to determine the features most resonating with customers
• Help shape the next generation IT backoffice architecture by providing product organization requirements as it relates to usage tracking and customer billing to the IT team
• Define and track key performance indicators (KPIs) to measure the success of telemetry initiatives

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred)
• 5+ years of experience in product management, preferably in a cloud-based software or SaaS environment
• Strong understanding of telemetry, observability, and monitoring concepts and technologies (e.g. Pendo, Prometheus, Grafana, ELK stack, OpenTelemetry)
• Experience with usage-based tracking products and billing systems
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, agile environment
• Experience with security related products is a plus
• Experience with identity and access management is a plus
• Experience with distributed tracing and log management
• Knowledge of security information and event management (SIEM) systems
• Experience with data visualization and reporting tools
• Familiarity with agile development methodologies
• Familiarity with Tableau, GainSight, Pendo and other analytics tools & data warehousing tooling