Key skills
LeadershipCommunicationTime Management
About this role
Company Description
*Important: This position focuses on quality assurance and regulatory compliance within human services programs supporting individuals with intellectual and developmental disabilities (IDD). It is not a software or manufacturing quality assurance role.*
At Dungarvin, we are more than a provider of support services - we’re a mission-driven team rooted in respect, response, and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person-centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.
With services in 17 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.
Why Dungarvin?
As part of our team, you’ll enjoy a range of exciting benefits and opportunities:
Fixed Starting Rate: $22.50 hr.
Schedule: Full-time, in person; hours may vary Monday–Friday to meet project deadlines and programmatic needs
Medical, Dental, Vision Insurance (for FT employees)
Life & Supplemental Insurance
Pet Insurance
FSA & HSA Options
PTO + PTO Donation Bank
401(k) + Scheduled Pay Increases
Employee Assistance Program
Mileage Reimbursement
Growth & Mobility Opportunities in 17 states
Paid Training & Dedicated Support
Job Description
What You'll Do:
The Program Quality & Compliance Specialist supports quality assurance and quality improvement efforts across residential and program services supporting individuals with intellectual and developmental disabilities.
This role works closely with operational leadership to ensure programs meet regulatory requirements, internal standards, and person-centered service expectations.
You will serve as a technical expert for electronic documentation systems such as Therap, while conducting documentation reviews, program site visits, and quality improvement initiatives.
Key Responsibilities
Monitor and evaluate program quality to ensure compliance with licensing standards, internal policies, and regulatory requirements
Conduct Electronic Health Record (EHR) and documentation reviews to ensure accuracy, completeness, and compliance
Serve as a technical resource for documentation systems such as Therap
Participate in program reviews, site visits, and licensing preparation
Identify quality trends and areas for improvement through data analysis and documentation audits
Partner with operational leaders to develop and monitor corrective action plans and quality improvement initiatives
Maintain accurate documentation of quality assurance activities, findings, and follow-up actions
Assist with development and maintenance of quality assurance tools, tracking systems, and processes
Provide training and guidance to staff on documentation standards and compliance expectations
Support development and implementation of policies and procedures related to program quality
Promote a collaborative, solution-focused approach to quality improvement across programs
If you are passionate about ensuring quality services and improving outcomes for individuals with disabilities, we would love to hear from you.
Apply today and be part of a team dedicated to empowering people to live their best lives.
Qualifications
Required (Must-Have):
- High school diploma or GED
Minimum of one year of experience working with individuals with disabilities
Strong analytical skills with the ability to review, interpret, and report on complex data
Excellent written and verbal communication skills with the ability to present findings and recommendations clearly
Strong organizational, time management, and decision-making skills
High attention to detail and accuracy
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and Electronic Health Record systems
Physical Requirements:
Ability to sit for extended periods and work at a computer
Ability to perform repetitive tasks such as typing, reviewing records, and data entry
Skills & Abilities:
Bachelor’s degree in healthcare, social work, psychology, or a related field preferred
Knowledge of regulatory requirements related to IDD supports, including HIPAA, licensing, and person-centered practices
Ability to work independently and collaboratively in a fast-paced environment
Additional Information
At Dungarvin, diversity and inclusion are a part of what makes our organization strong. We pride ourselves on fostering an inclusive, diverse team. We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an affirmative action and equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Veterans are encouraged to apply.
Equal Opportunity Employer
All your information will be kept confidential according to EEO guidelines.
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