Implementation Project Manager

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. As an Implementation Project Manager, you will ensure clients are smoothly onboarded to Absorb’s LMS by managing the implementation process, acting as a liaison, and providing training tailored to each client’s needs.

Responsibilities:

• Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings
• Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals
• Act as a client partner and liaison for cross-departmental collaboration and resource management
• Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc
• Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs
• Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once

Requirements:

• 2-5 years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience
• Previous training experience / software training experience
• Understanding of basic online/SaaS (Software as a Service) concepts
• Proven time management skills
• Project oriented mindset
• Previous LMS admin or training experience
• Knowledge in the adult learning and E-learning industry
• PMP or formal project management experience
• Previous experience working with data import tools