Cloud Engineer II (Part-Time )

Dice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Cloud Engineer II to provide advanced support for a client in Washington, D.C. This part-time role involves acting as the Tier 2 escalation point for complex cloud issues and collaborating with various teams to ensure seamless operations of cloud-based applications.

Responsibilities:

• Act as the Tier 2 escalation point for complex cloud, network, and application issues routed from the Tier 1 Single Point of Contact (SPOC)
• Support and maintain the NMB’s General Support System (GSS) and cloud-based web apps hosted in Google Cloud Platform (Google Cloud Platform) and Google Workspace
• Collaborate with application developers, Tier 1 personnel, and third-party service providers to ensure seamless system maintenance and software support
• Provide advanced configuration and troubleshooting for NMB’s LAN, firewalls, and secure remote access tools
• Continuously improve capabilities for NMB’s infrastructure operations, management, and customer support through the application of process improvement methodologies
• Ensure systems meet stringent federal security requirements, including adherence to established configuration baselines

Requirements:

• Must have a minimum of five (5) years of continuous experience in a Cloud service support role
• A degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline. (BS/BA is highly preferred)
• Must successfully pass a background check prior to being granted system access (takes 6-8 weeks) and be eligible for a PIV card
• Strong problem-solving abilities, highly motivated, capable of working independently, and possessing excellent written and oral communication skills
• Salesforce Certification and Google IT Support Professional Certification (highly preferred)