Customer Success Manager

Wayground is a global learning platform on a mission to motivate every learner by empowering educators. The Customer Success Manager role focuses on partnering with K-12 schools across the U.S. to enhance product usage and customer engagement while ensuring successful onboarding and renewals.

Responsibilities:

• Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success
• Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment
• Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement
• Initiate proactive outreach to encourage and boost product adoption
• Maintain regular engagement through various touchpoints throughout the customer journey
• Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings
• Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership
• Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns

Requirements:

• Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations
• Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities
• Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities
• Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts
• Excellent written communication skills and impeccable grammar
• At least 2 years of experience in the field of customer success
• Experience in consumer products in the ed-tech sector
• Working with CRMs such as Salesforce, Gainsight, or Zendesk