IntellicheckRemote
Customer Success Manager
United States
Full Time
2 hours ago
$95,000 - $125,000 USD
H1B Sponsor
Key skills
SaaSCRMProject ManagementCustomer SuccessSales
About this role
Intellicheck is a company that delivers real-time, authoritative identity verification solutions. They are seeking a Customer Success Manager to guide customers through their post-sales journey, ensuring they achieve their desired business outcomes while maximizing the value of the Intellicheck Identity Platform.
Responsibilities:
- Customer Support & Engagement
- Support assigned small-medium customer accounts
- Assist with customer onboarding activities, including scheduling kickoff calls, tracking implementation milestones, and following up on action items
- Respond to basic customer inquiries and coordinate issue resolution with Support, Finance, and Engineering teams
- Account & Relationship Management
- Maintain accurate customer records in CRM and customer success platforms
- Document customer feedback, product requests, and risks
- Assist Sr CSM team with preparation of customer business reviews, presentations, and reports
- Escalate risks, churn indicators, or customer concerns to senior team members
- Process & Continuous Improvement
- Support Customer Success initiatives, playbooks, and best practices
- Assist with internal documentation and process improvements
- Participate in training and development to grow Customer Success expertise
- Foster a culture of customer-centricity throughout the organization
- Conduct training and workshops for clients
- Represent the company at industry events and conferences
- Stay current with industry trends and emerging technologies
- Must be a pro-active and self-starter willing to seek out answers, learning, and building a trusted partnership with their clients
Requirements:
- 3+ years of experience in a customer success manager role
- Proven success in achieving NRR and growth for your customer portfolio
- Excellent problem solver in complex, multi-stakeholder situations
- Top-level data analysis and synthesis skills
- Detail oriented
- Basics of project management
- Ability to keep multiple trains running at once
- Experience in the fraud identity space
- Experience working at a fast-growing technology/SaaS company