Salesforce Consultant, Business Analysis

Cardinal Health is a leading healthcare services and products company, and they are seeking a Salesforce Consultant specializing in Business Analysis. The Consultant will partner with business leaders to identify needs and deliver IT solutions, ensuring that project scopes are defined to achieve operational and commercial objectives.

Responsibilities:

• Maintain relationships with the business, understand business priorities and be able to prioritize work across multiple projects and workstreams with the assistance of the Product Owners/business stakeholders
• Conduct thorough business process analysis to understand and document current business processes, workflows and systems, create and document high-level and detailed requirements for new processes and systems, develop use cases, and manage requirement changes
• Proactively identify and effectively use multiple approaches to problem solving, analyze potential solutions, and provide logical recommendations
• Work with customers and partners to define requirements
• Accurately lead integration initiatives
• Gather and document business requirements, user stories and facilitating their discussion, confirmation and implementation
• Lead and/or write functional specifications (Fspecs), functional unit testing (FUT), Technical specifications (Tspecs), technical unit testing (TUT) in conjunction with applicable Business and IT stakeholders
• Write user stories acceptance criteria in conjunction with development and QA automation teams

Requirements:

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Proficiency in Microsoft Office products and Lucid Charts/products
• Salesforce.com Sales and Service Cloud working knowledge
• Working with Managed Packages and External Vendors
• Experience working in Agile methodology utilizing Jira
• Experience in working with an offshore development team
• Self-starter with excellent documentation skills, including the ability to maintain documentation with user stories
• Excellent problem solving and critical thinking skills; ability to identify problems, gather facts, analyze potential risks and impacts, and choose or propose a solution
• Demonstrates strong analytical skills, including thorough understanding of how to solicit and interpret customer business needs, model business functions, and translate them into application and operational requirements and user stories
• Strong oral and written communication skills, ability to ask probing questions, lead cross-functional meetings and provide clear status reports to both technical and non-technical team members and executives
• Work independently, prioritizing work and proactively communicating status