Senior Manager, Business Product Owner Sales CXM

Johnson & Johnson is a leader in healthcare innovation, seeking a strategic Senior Manager to drive transformation efforts in their Customer Experience Management (CXM) initiative. This role focuses on improving sales efficiency and operational effectiveness by managing the product backlog and collaborating with various teams to enhance customer engagement.

Responsibilities:

• Own the product backlog for Capital Selling and Mobile Sales CXM capabilities, ensuring alignment with overall Sales CXM strategy and roadmap
• Translate business needs into epics, features, user stories, and acceptance criteria that are clear, testable, and value-driven
• Continuously prioritize backlog items based on business value, user impact, dependencies, and technical feasibility
• Serve as the primary product owner for assigned Agile Squads, working closely with Scrum Masters, Developers, and XD partners
• Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure timely and high-quality delivery
• Review and accept completed work, ensuring it meets defined acceptance criteria and quality standards
• Represent business processes related to capital selling, including long sales cycles, configuration, approvals, and deal complexity
• Ensure mobile CXM capabilities support field sales, advocating for a seamless, intuitive sales experience
• Lead the change champion network to incorporate user feedback and adoption insights into backlog refinement and future enhancements
• Partner with change management and training teams to support rollout, adoption, and continuous improvement
• Define and track success metrics related to sales efficiency, user adoption, and business outcomes
• Support continuous improvement by identifying opportunities to simplify processes and enhance the sales experience

Requirements:

• Bachelor's degree in business administration, management, engineering, economics or a related field
• 6+ years of experience in sales, marketing, or related roles
• Experience in change management and business transformation, with a proven track record of enhancing sales productivity and operational efficiency
• Deep commercial background—preferably in sales and/or marketing—with a robust understanding of customer needs and how to improve commercial effectiveness
• Proven success leading initiatives that deliver measurable operational improvements
• Strong facilitation, leadership, and influencing skills—comfortable working with senior leadership and diverse teams
• Excellent communicator, capable of translating complex initiatives into clear, compelling messages
• Data-driven approach to effectively measure adoption, process improvements, and productivity gains
• Thorough understanding of end-to-end Sales process flows and capital selling model
• Experience supporting large-scale transformation projects within sales-driven or customer-focused organizations
• Proven leadership in navigating complex stakeholder environments and delivering tangible