Customer Service Representative

Stryker is a company that offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. They are seeking a Customer Service Representative to provide phone and email support for inquiries from sales and healthcare professionals while maintaining high standards of customer service.

Responsibilities:

• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

Requirements:

• HS diploma or equivalent
• 2 years of direct Customer Service and/or Call Center Experience
• Bachelors Degree
• ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)