Customer Service Representative

Concentrix is a global leader in customer experience solutions, dedicated to helping brands deliver exceptional service. The Customer Service Rep - Tax (Seasonal, Remote) role involves providing exceptional customer support, handling inquiries related to tax products and services, and ensuring a positive experience for customers.

Responsibilities:

• Provide inbound customer support using established call flow guides, ensuring a positive experience for each caller
• Assist customers in resolving basic technical issues related to tax products and services
• Maintain accurate records by tracking, documenting, and retrieving information within company databases
• Identify opportunities to offer additional products or services that may benefit the customer
• Deliver expert customer service with professionalism, patience, and a genuine desire to help, ensuring customer satisfaction and loyalty

Requirements:

• At least one year of customer service experience
• Strong communication and problem-solving skills
• High school diploma or GED
• Quiet, distraction-free workspace at home
• Proficiency in computer navigation and multitasking abilities
• Eagerness to learn new technologies and adapt to evolving processes
• Desktop or laptop computer (Windows 11+)
• At least 8GB RAM
• Intel i5 or AMD Ryzen 5 processor
• Reliable high-speed internet connection (DSL, cable, or fiber with minimum speeds of 10 Mbps download and 3 Mbps upload)
• Must reside within the United States and have a valid U.S. address
• Smartphone for certain tasks