Senior Business Analyst

Liberty Mutual Insurance is a company dedicated to creating a supportive workplace. The Senior Business Analyst will provide advanced operational and consultative support, conduct complex business operations analysis, and collaborate with stakeholders to improve business outcomes through data-driven insights.

Responsibilities:

• Identifies business processes to review
• Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners
• Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics
• Often uses data visualization tools to further business insights
• Builds the business case for making a change to current practices, programs or procedures
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function)
• Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization
• Owns report development for reports/dashboards considered complex in nature
• Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit
• Develops presentations and shares findings as well as recommendations
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources
• Provides guidance to less experienced staff

Requirements:

• Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills
• Strong business operations knowledge to include understanding the function's value chain and market conditions
• Solid ability to support change and impart value within an organization
• Solid project management skills as part of implementing business process changes
• Strong knowledge of available data sources, strengths and shortcomings
• Advanced knowledge of Excel and solid knowledge of database software
• Bachelor's degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work
• Solid knowledge of business intelligence tools preferred