Remote Customer Service Representative (Detroit Area)

Evolve Systems is currently seeking reliable and professional Remote Customer Service Representatives to join their growing team. In this role, you will be responsible for assisting customers with inquiries, providing product and service information, and ensuring a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer issues and provide appropriate solutions
• Maintain accurate customer records and document interactions
• Follow company policies and customer service procedures
• Escalate complex issues to the appropriate department when necessary
• Maintain a high level of customer satisfaction

Requirements:

• Must reside in the Detroit, MI area
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Basic computer proficiency and ability to navigate multiple systems
• Reliable internet connection and a quiet workspace
• High school diploma or equivalent required
• Previous customer service experience preferred