Field Service Engineer I (TEM) Raleigh, NC REMOTE

Thermo Fisher Scientific is a global leader in serving science, dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer I (TEM), you will support the installation, maintenance, and repair of sophisticated analytical and microscopy equipment while building strong customer relationships and gaining hands-on experience with cutting-edge technologies.

Responsibilities:

• Assist with on-site installation, repair, testing, and maintenance of electron microscopy systems, including:
• Perform scheduled preventive maintenance to ensure systems operate according to specifications
• Troubleshoot and diagnose system issues with guidance from senior engineers when required
• Support senior field service engineers with complex repairs and system calibrations
• Develop positive working relationships with customers, system users, and internal teams
• Travel to customer sites, sometimes on short notice, to provide technical support and service
• Document service activities and submit detailed field service reports
• Provide basic customer training on system operation and routine maintenance
• Follow safety procedures and quality standards when servicing equipment in laboratory environments
• Provide feedback to product quality and engineering teams regarding system performance
• Maintain accurate service documentation and support updates to technical service materials

Requirements:

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years of equivalent education and experience in electronic systems
• 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems
• Valid driver's license required
• Ability to travel up to 75% within assigned territory
• Physical ability to lift up to 50 lbs. and work in laboratory environments
• Proficiency in English required, additional languages beneficial
• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
• Ability to read and interpret technical documentation and electrical schematics
• Strong problem-solving skills and ability to work independently after training
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office and service management software
• Experience documenting service activities and preparing detailed reports
• Ability to effectively train and support customers on equipment operation
• Demonstrated commitment to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Demonstrated success contributing to customer satisfaction goals
• Experience working with ultra-high vacuum (UHV) systems and high voltage equipment