Field Service Engineer III (EM) Philadelphia, PA REMOTE

Thermo Fisher Scientific is a leading company in the field of scientific services, dedicated to enabling customers to make the world healthier, cleaner, and safer. As a Field Service Engineer III, you will provide expert-level installation, maintenance, and repair services for advanced analytical and electron microscopy systems, while also mentoring junior engineers and ensuring exceptional service delivery.

Responsibilities:

• Perform installation, repair, calibration, and maintenance of advanced electron microscopy systems, including:
• Troubleshoot and resolve highly complex system-level failures involving electronics, vacuum systems, high voltage systems, and integrated software
• Serve as a technical escalation point for other field service engineers and support complex service cases
• Lead complex installations, upgrades, and system rebuilds
• Mentor and provide technical guidance to junior field service engineers
• Develop strong strategic relationships with customers and serve as a trusted technical advisor
• Deliver advanced customer training on system operation, maintenance, and best practices
• Provide feedback to engineering, product development, and quality teams to improve system reliability and serviceability
• Support continuous improvement initiatives across the field service organization
• Maintain accurate service documentation and provide input for improving service procedures and technical documentation

Requirements:

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and advanced technical experience
• 5+ years of hands-on experience installing, maintaining, and troubleshooting sophisticated analytical instrumentation such as SEM, TEM, FIB, or similar systems
• Extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
• Expert-level electronics and mechanical troubleshooting skills
• Deep understanding of electron microscopy systems and subsystems
• Advanced ability to diagnose complex system-level failures
• Strong customer relationship management skills
• Excellent communication and mentoring abilities
• Ability to train customers and internal engineers on advanced system functionality
• Strong analytical and organizational skills
• Valid driver's license
• Ability to travel up to 75% within assigned territory
• Ability to lift up to 50 lbs and work in laboratory environments
• English proficiency required, additional languages beneficial