Project Manager

Merative is a company focused on healthcare solutions, and they are seeking a Senior Project Manager to manage the successful implementation of Merge Healthcare Imaging solutions. The role involves coordinating resources, ensuring customer satisfaction, and mentoring team members throughout the project lifecycle.

Responsibilities:

• Work with the sales team to understand customer’s specific needs and objectives
• Participate in pre-sales activities, as needed
• Manage knowledge transfer from Sales to the Implementation team and from Implementation team to Support
• In accordance with the Merge Healthcare Imaging Implementation Methodology ensure timely and effective delivery of the solution
• Create/maintain a project plan and project scope documentation
• Identify, document, quantify, communicate and mitigate project risks and escalate as required
• Establish a clear communication plan with customer and internal project team members including regular conference calls and documented status updates
• Coordinate and schedule project resources ensuring all project resources are efficiently utilized on the project based on scheduling and time reporting systems
• Identify and assist in the resolution of technical and operational issues related to the implementation of the solution
• Attend and assist with customer Go-Live and subsequent transition to Service and Support
• Leverage knowledge of Merge Healthcare Imaging Solutions and clinical workflow/business needs to help customer manage change and optimize the effectiveness of their solution
• Provide documented project status to the Professional Services Executive or designated manager/lead
• Work directly with all departments within Merge Healthcare Imaging as the customer advocate ensuring a clinical focus is brought to the development, sales, logistics, professional services and support processes
• Work with management to develop and evolve processes/practices within the Mere Healthcare Imaging Implementation Team
• Provide mentoring/training for other team members
• Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education
• Identifies and communicates possible improvements in the work process for customers and peers
• Is responsible for maintaining up-to-date and accurate project data for internal reporting and forecasting purposes. Additionally be responsible for driving, managing to, and forecasting a revenue target for their projects
• Performs other duties as assigned by immediate supervisor or upper management

Requirements:

• Minimum BA, BS, BSc or MBA degree or comparable job experience in medical imaging or healthcare IT systems
• 8 years experience as a demonstrated project manager with oversight for large-scale or multiple time sensitive projects
• Strong knowledge of appropriate clinical service line (i.e., Cardiology, Radiology, Oncology, etc.) workflow and business drivers
• Strong organizational and written/verbal communications skills required
• Ability to effectively plan and facilitate multi-disciplinary meetings and workgroups
• Ability to present solutions to the Customer and 'sell' Merge Healthcare Imaging and our technical and clinical expertise
• Exhibits a solid professional presence
• Ability to work effectively in high-pressure environments
• Strong analytical and problem-solving skills
• Is a self-motivated and results oriented individual
• Strong understanding of business project management, process improvement, and change management principles, approaches and methodologies especially for clinically-related projects
• Knowledge of Microsoft Excel, PowerPoint, Word, Visio and Microsoft Project
• General IT knowledgeable with respect to network, security, PC management, redundancy/backup systems, web deployment and general hardware configuration and scalability
• Preferred professional certifications: PMP or equivalent
• Required Training: Merative Employee Code of Conduct, Merative Corporate IT Security Policy, HIPAA Overview: Health Insurance Portability and Accountability Act, Cybersecurity Awareness, Merative ITS-POL-001 Corporate Security Policy, Merative ITS-POL-002 End User Acceptable Use Policy, Merative PRI-POL-001 Privacy by Design, WHPS 110 Privacy and Security Supplemental Training, Bystander Training, Anti-Bullying Training, HR-POL-002 Prohibiting Harassment, Bullying and Other Inappropriate Content, HR-POL-007 Equal Employment Opportunity and Anti-Discrimination Policy, Merge Healthcare Quality Management System as required by QS-2036 Training Matrix, Introduction to Kimble for Project Managers
• Masters degree a plus