Informatics Enterprise Services Project Manager

Agilent Technologies is seeking an Informatics Enterprise Services Project Manager to drive successful customer-facing project delivery. The role involves applying strong project management principles, overseeing project execution, and ensuring high-quality service outcomes while collaborating cross-functionally with internal teams.

Responsibilities:

• Own, manage, and drive multiple concurrent, complex enterprise projects to successful completion, setting clear customer expectations, alignment on scope, proactive risk mitigation, and on‑time, on‑budget delivery
• Establish and maintain high‑quality project governance, including structured kickoff, milestone checkpoints, issue escalation pathways, and closure activities
• Drive project onboarding and setup, including configuring project management tools and project dashboards, and uploading order and project records to the central storage location
• Monitor and drive milestone achievement, ensuring order completion steps are executed accurately and efficiently
• Oversee project closeout and invoicing, ensuring all contractual commitments are fulfilled, and revenue is recognized accurately and on time
• Maintains responsibility for project forecasting and revenue planning, ensuring visibility into project financials, resource consumption, and expected revenue realization
• Defining and managing project plans, budgets, schedules, and staffing
• Deliver clear, concise, and timely updates on expectations, progress, risks, and changes that affect project scope, timelines, or deliverables to customers, internal teams, and leadership
• Lead structure, agenda-driven recurring meetings with customers and internal teams to ensure clarity, alignment, and meaningful progress
• Partner closely with internal teams across solutions deployment, support, sales, customer success, Field services, and operations to coordinate and uphold cohesive, high‑quality service delivery
• Champion continuous improvement, challenging inefficiencies, and collaborating to refine methodologies, tools, and processes

Requirements:

• Bachelor's or master's degree in focused disciplines: Project Management, Business Administration, Business Management, Business, or related fields
• 8+ years of experience leading customer projects with a strong understanding of project management principles, methodologies, and lifecycle (planning, execution, monitoring, scheduling, and closure) phases
• Experience managing project scope, budgets, change control, and contractual deliverables
• Exceptional time‑management skills, consistently prioritizing shifting demands while maintaining accuracy, clarity, and delivery momentum
• Experience serving as the primary customer point of contact, managing expectations, resolving issues, and driving customer satisfaction is required
• Ability to set expectations, demand accountability, and enforce deadlines in a professional manner
• PMP Certification is required
• Candidate should be able to travel up to 10% to visit customers as needed
• Experience with software such as Smartsheet is required
• 4+ years of experience managing customer-facing projects with multiple stakeholders (including Sales, Customer Support, Field, and Customer Success) in the life sciences, biotech, or pharmaceutical industries is preferred!
• Proven experience managing or leading compliance or regulatory standards is a plus!
• Experience in technical project delivery, especially in lab informatics or software implementation, is a plus!