Director, Product Management - Stores, Customer Care & Design Services

CB2 is a company that inspires purpose-filled living through high-quality home furnishings. The Director, Product Management is responsible for defining and championing the product strategy for the Stores, Customer Care & Design Services portfolio, leading product teams, and driving business growth through innovation and collaboration with stakeholders.

Responsibilities:

• Define and champion the product strategy and vision for the Stores, Customer Care & Design Services portfolio, ensuring alignment with Crate & Barrel's overall business objectives and market opportunities
• Lead, mentor, and manage a team of Senior Product Managers and Product Managers, fostering a high-performance culture and developing product talent
• Oversee the entire product lifecycle for multiple product teams, ensuring effective execution from ideation through launch and iteration
• Drive cross-functional planning and collaboration with engineering, design, marketing, operations, and key business partners to deliver cohesive and impactful customer experiences
• Establish clear and measurable Key Performance Indicators (KPIs) that track the success of products within the domain and inform strategic decisions
• Lead executive-level meetings and conversations, effectively communicating product strategy, progress, and insights
• Work to define and prioritize features and epics across products and strategic programs within the domain
• Leverage a comprehensive understanding of systems, tools, and applications to proactively align roadmaps and dependencies across product domains and with other stakeholders
• Assist in long-range portfolio planning and contribute to the overall technology organization roadmap
• Champion a customer-centric and data-driven approach to product development, ensuring products meet user needs and achieve business goals
• Identify and evaluate strategic vendor partnerships and manage key vendor relationships
• Stay abreast of industry trends, competitive landscape, and emerging technologies to identify new product opportunities and threats
• Lead product management for Stores, Customer Care & Design Services and act as a key leader in strategic programs owned by or dependent upon the domain

Requirements:

• Expertise in Product Management best practices, strategic frameworks, and portfolio management
• Proven ability to define and execute successful product strategies that drive business growth and customer value in a complex domain
• Strong people leadership skills with experience building, mentoring, and managing high-performing product teams
• Exceptional strategic thinking, problem-solving, and data analysis capabilities for data-driven decision-making
• Exceptional communication and collaboration skills, including the ability to articulate a clear vision and influence senior executives and diverse stakeholders to achieve buy-in
• Deep understanding of agile methodologies and experience leading product development in an agile environment
• Strong business & product acumen, with expertise in omnichannel retail. Experience in Stores or Customer Care technology preferred, but not required
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, Jira, Confluence, and Smartsheets
• 10+ years Product Management experience, with a significant focus on omn-ichannel retail
• 5+ years, leading product teams and strategy for product groups or domains
• Bachelor's degree in business, technology, or equivalent work experience
• Proven track record of successfully leading and delivering large-scale, complex product initiatives