Customer Success Manager, US SLED

Dataminr is a mission-driven team focused on providing organizations with early signals of emerging risks and events. The Customer Success Manager will drive product adoption and customer satisfaction while developing relationships and strategies to ensure successful outcomes for clients using Dataminr's First Alert product.

Responsibilities:

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
• Partner with other Customer Success colleagues to drive product adoption, renewal, and customer satisfaction
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins
• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

Requirements:

• Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience
• Specific experience supporting the public sector, including but not limited to the State and Local Governments
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
• Must be willing and able to travel to client sites within assigned territory domestically, as needed (approximately 30%)