Non-Clinical - Information Technology/Application Analyst

Axelon Services Corporation is seeking an Information Technology/Application Analyst to perform troubleshooting, maintenance, and optimization of existing software applications. The role involves designing, building, testing, and supporting new applications while collaborating with business owners and vendors to address complex problems.

Responsibilities:

• Perform troubleshooting, maintenance, and optimization of existing software applications
• Design, build, test, and support new applications and modules within their portfolio and/or service line
• Achieve in-depth knowledge of the software application and operational workflows
• Understand the policies, procedures and constraints of the clinical or business operation supported by the application
• Work with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests
• Focus on Decision Tree build for onboarding specialties to the centralized Patient Call Center
• Build related to implementing new requests
• Optimization of current workflows
• Assist with high-priority break-fix tickets

Requirements:

• Cadence Decision Tree experience
• Break-fix problem investigation and resolution
• Nova (Epic Upgrade) notes
• New DEP Cadence Build
• Cadence Cert