Forward Deployed Process Engineer Lead - R37

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. The Forward Deployed Process Engineer Lead will bridge executive-level strategy with operational execution, focusing on process optimization and effective communication with both executives and production staff.

Responsibilities:

• Provide use case business case quantification by identifying the customer's business objectives and quantifying the benefits and ROI of use case implementation
• Designs and optimizes consulting delivery processes in coordination with internal teams to ensure seamless and consistent execution of use cases in support of customer objectives
• Leads and mentors Solution Consultants while ensuring alignment of team efforts with client goals and operating metrics
• Collaborate with Solution Consultants to create product roadmap, future state process flows, and implementation plan
• Supports the development of training and change management plans to drive the adoption of best practices
• Provides technical product and operational leadership throughout the solution lifecycle
• Evaluates emerging operational and technical opportunities and assesses and recommends future use case business cases
• Proactively engages with customers and supports decision-making with data-driven insights
• Ensures proactive issue resolution and continuous improvement in service delivery
• Supports the Solution Consultants with the development of sustainable mechanisms to monitor KPIs and SLAs that provide measurable value creation and performance tracking for steady state operations
• Travel up to 50% to engage with clients and stakeholders

Requirements:

• Minimum 10 years experience in healthcare revenue cycle management including HB and PB Follow Up, Denials and Coding
• Minimum 5 years in a management role
• Significant experience in project management, process improvement, and implementation support
• Adept with AI tools and enthusiastic about the conversion of technology and operations
• Excellent communication, problem-solving, and analytical skills
• Strong knowledge of ICD-10-CM/PCS & CPT/HCPCS coding guidelines and reimbursement methodologies
• AAPC or AHIMA Certified coding professional: CIC, CPC, CCS, RHIA, RHIT Required for the Mid-Cycle Coding Engineer Lead
• Familiarity with healthcare operations or enterprise software environments preferred