Senior Business Analyst - Underwriting

Skyward Specialty Insurance is seeking a Senior Business Analyst - Underwriting to build strong relationships with internal customers and support various segments and divisions. The role involves analytical problem-solving, developing business requirements, and collaborating with cross-functional teams to implement technology solutions that meet organizational goals.

Responsibilities:

• Responsible for developing and maintaining trusted business relationships, driving the greatest possible business value from technology to meet the business needs and organizational goals
• Apply influential analytical and problem-solving skills to communicate solutions in both technical and user-friendly language
• Collaborate in the planning, designing, development, and deployment of new applications and enhancements to existing applications ensuring full systems lifecycle process is adhered to
• Work with business stakeholders and project managers to develop business requirements and project implementation strategies
• Collaborate with customers, vendors, developers, architects, QA and other technical teams to design, test, and implement solutions that meet customer requirements
• Key aspect of this role is comprehensive requirements gathering, cross-functional collaboration, and leveraging cutting-edge technologies
• Promote a proactive environment by researching and recommending process and technology solutions for continuous improvement
• Develop test cases, perform testing, and manage user testing to ensure requirements are met for system modifications
• Demonstrate products, leveraging a combination of technical expertise, business acumen, and excellent communication skills to showcase how solutions align with business needs and objectives
• Generate weekly and monthly reports and perform data analysis to identify anomalies, trends, and improvement opportunities
• Analyze and resolve Helpdesk issues
• Mentor and coach analysts team members

Requirements:

• Excellent communication, customer service and organizational skills
• Excellent analytical skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Developing and maintaining trusted business relationships
• Influential analytical and problem-solving skills
• Collaborating in the planning, designing, development, and deployment of new applications
• Working with business stakeholders and project managers to develop business requirements
• Collaborating with customers, vendors, developers, architects, QA and other technical teams
• Comprehensive requirements gathering
• Promoting a proactive environment by researching and recommending process and technology solutions
• Developing test cases, performing testing, and managing user testing
• Demonstrating products with technical expertise and business acumen
• Generating weekly and monthly reports and performing data analysis
• Analyzing and resolving Helpdesk issues
• Mentoring and coaching analysts team members
• A curious and analytical mindset focused on finding solutions
• Strong documentation and organizational skills
• Confident, engaging communication style incorporating both written and verbal communication skills
• Experience/Knowledge of Commercial Insurance and/or Underwriting or Claims systems
• Experience in developing business and functional requirements
• Ability to multitask in a fast-paced environment
• Ability to translate highly technical specifications into clear non-technical requirements
• Advanced skills in Microsoft Office applications, specifically SharePoint, Word, Excel, and Outlook
• 4-year college degree and/or 10+ years of work experience as a Business Analyst required
• Permanent US Work Authorization required
• Experience with Agile, Iterative and Waterfall project methodologies
• 3+ years P&C Insurance industry experience
• Visio and Power BI skills
• Exposure to Azure DevOps, Power Automate and Power Apps
• Familiarity with modern AI-powered productivity tools such as GitHub Copilot, ChatGPT, or similar technologies
• Commitment to staying updated on advancements in AI tools and best practices