Customer Success Enablement Manager

AssetWatch is a company dedicated to powering manufacturing uptime through condition monitoring solutions. They are seeking a Customer Success Enablement Manager to design and implement strategies that empower Customer Success teams to enhance customer outcomes and drive measurable impact throughout the customer lifecycle.

Responsibilities:

• Own and evolve Customer Success onboarding and everboarding programs, leveraging existing CS training materials and structured paths to reduce ramp time and accelerate performance
• Develop and maintain scalable Customer Success playbooks that standardize best practices across onboarding, renewal, expansion, churn mitigation, and enterprise engagements
• Drive enablement across our core CS technology stack including Salesforce, Vitally, Gong, and QuickSight to ensure adoption, data accuracy, and actionable customer insights
• Translate product roadmap initiatives such as self-service integrations, enterprise APIs, Marketplace expansion, and resolution-focused features into clear enablement plans that prepare CS teams ahead of launches
• Equip teams to clearly articulate AssetWatch’s differentiated value, including AI + human expertise, predictive maintenance outcomes, and ROI storytelling
• Partner cross-functionally with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and automated resolution workflows
• Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth
• Create structured feedback loops between frontline teams and leadership to continuously refine messaging, workflows, and training priorities
• Support Customer Success in navigating new offerings ensuring clear positioning, risk communication, and alignment with operational guardrails
• Continuously assess skills gaps across CSMs, CMEs, and support roles, and implement targeted programs to elevate strategic conversations, technical fluency, and enterprise-level engagement

Requirements:

• 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization
• Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards
• Experience developing and scaling playbooks, onboarding programs, and operational documentation that drive consistency and reduce friction
• Deep understanding of the AssetWatch value narrative including predictive maintenance, AI-driven insights, and human expertise combined
• Ability to translate product innovation and roadmap updates into practical enablement programs aligned with customer-facing impact
• Strong cross-functional collaboration skills, with experience partnering across Product, Engineering, Sales, and Operations to influence outcomes
• Data-driven mindset with experience defining KPIs and measuring enablement impact against retention, expansion, and customer health metrics
• Exceptional communication and facilitation skills, comfortable leading virtual and live training, building multimedia content, and presenting to executive stakeholders
• Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments