Staff Product Designer, Comm+

ServiceTitan is a company dedicated to creating a positive work environment for its employees while solving challenges in the home services industry. They are seeking a Staff Product Designer to join their Experience Design team, responsible for creating innovative solutions and enhancing user experiences in their SaaS product.

Responsibilities:

• Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
• Develop deep expertise across multiple product's problem areas
• Quickly prototype solutions to visual and interaction problems
• Talk to users and understanding their problems and current pain-points
• Design experiences that are simple, elegant, and solve real problems
• Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
• Validate product ideas through experimental design and research approaches
• Ship valuable and high-quality work without sacrificing speed
• Help more junior designers develop empathy for our users and advocate for our users’ needs
• Represent our users in product strategy and roadmap discussions
• Review product design work and give constructive feedback
• Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team

Requirements:

• Experience designing a modern SaaS or enterprise platform or one comparable
• An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
• A love for solving complex product problems with simple design solutions
• Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
• A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Experience collaborating with other designers to build a cohesive product
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the 'why' behind your design rationale
• At least one year of experience directly managing a team of two or more people