Product Manager

Cypress HCM is a medical device manufacturing client seeking a fully remote Product Manager for their home care line of business. The role involves leading the product management lifecycle, collaborating cross-functionally, and developing technology-driven solutions to scale the organization.

Responsibilities:

• Lead the product management lifecycle from ideation to launch, ensuring alignment with company goals and customer needs
• Deeply understand our customers, technology, processes, and business goals
• Help our organization scale through technology-driven solutions
• Develop and maintain a product roadmap, prioritizing features and enhancements based on market research, customer feedback, and business objectives
• Own the product lifecycle: deliver features, learn from user adoption metrics and feedback, and broadly communicate product strategy, tactics, and operations
• Manage all aspects of the product development lifecycle including research, design, proposals, prioritization, implementation, and post-launch maintenance
• Partner and coordinate cross-functionally across Digital Marketing, Digital Technology, Business Intelligence, and other teams to understand business needs and translate those into action
• Collaborate with engineering, marketing, sales, and customer support teams to define product requirements and deliverables
• Guide and motivate a cross-functional team through the full product development lifecycle using discovery, iterative design, and agile development methodologies
• Build and strengthen relationships with internal and external partners
• Communicate product vision, strategy, and progress to stakeholders, including senior leadership
• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Use product metrics that measure progress towards your goal, communicate regularly, and optimize based on results
• Develop and enhance platforms to implement testing strategies and execution plans to optimize and improve performance of customer marketing programs (A/B, etc.)
• Build and strengthen relationships with internal and external partners

Requirements:

• Bachelor's degree or equivalent experience in Business, Computer Science, Engineering
• 5+ years of relevant product management experience in the healthcare industry with a focus on building provider solutions
• 5+ years' experience in designing and building software solutions optimizing clinical prescription and referral flows
• 5+ years' experience working in a collaborative Agile environment leading remote teams through grooming, planning, daily stand-up, etc
• 3+ years in managing, supporting and optimizing software platforms integrated with an Customer, Patient or Provider experience (Salesforce Marketing Cloud, Personalization, Data Cloud, Google Analytics or similar behavioral analytics platforms)
• Direct experience with designing integration strategy for pharmacy or HME patient referrals
• Mature interpersonal skills to guide interactions with your partners in design, engineering, and other business functions (marketing, sales, customer service, legal)
• Experience with Healthcare industry and deep understanding of HIPAA/HITECH regulations and guidelines for securing ePHI data
• History of using highly analytical abilities to synthesize complex and diverse information
• Experienced in successful group presentations and conducting meetings, able to clearly articulate verbally
• Track record of identifying and resolving problems in a timely manner and gathering and analyzing information skillfully
• Experience with business intelligence and data warehouse tools (PowerBI, Tableau, Snowflake, Data Bricks) would be ideal
• Experience with EHR systems (EPIC, Cerner) would be ideal
• Strong understanding and experience with FHIR/HL7 standards would be ideal