Senior Product Manager II (Risk)

Housecall Pro is a vertical SaaS platform dedicated to helping home service professionals streamline their operations. As a Senior Product Manager II focused on Risk, you will lead the RiskSquad to identify and mitigate vulnerabilities in the platform while collaborating with multiple product teams to ensure secure money movement and communications.

Responsibilities:

• Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
• Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
• Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
• Lead cross-squad initiatives with your engineering squad and feature-team product managers to define, scope, and drive risk protections that span multiple domains
• Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
• Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
• Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
• Communicate clearly with both technical and non-technical stakeholders by writing clear, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role

Requirements:

• 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus
• Bachelor's degree in a related field or equivalent work experience
• Excellent analytical skills; you can digest complex information and make recommendations
• Proven track record of leading high-impact product initiatives from concept to launch
• Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
• Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Proven ability to influence without authority across teams and stakeholders
• Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
• Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
• Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)
• Experience with account security patterns: step-up auth, device/session risk, credential stuffing defenses
• Experience with card and ACH network concepts - chargebacks/disputes, payout controls, ACH return handling, etc
• Experience with email/SMS deliverability, abuse prevention, rate limiting, and sender reputation
• Experience building shared platform services: rules/limits engines, risk signals pipelines, policy frameworks
• Vendor evaluation experience in fraud/risk/security tooling
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation