Enterprise Customer Success Manager

Altor Partners is a fast-growing SaaS company operating inside one of the most respected global software groups. They are seeking an Enterprise Customer Success Manager to build trusted relationships with senior stakeholders and manage a focused book of enterprise customers, driving adoption and delivering measurable results.

Responsibilities:

• Build trusted advisor relationships with senior legal and legal ops stakeholders - influencing how they work and what they achieve
• Manage a focused book of 15-20 enterprise customers, worth roughly $2.5M ARR
• Lead strategic QBRs and EBRs - using data, insights, and storytelling to shape customer direction and drive adoption
• Track customer goals, assess progress, and design measurable plans that deliver real ROI
• Run regular health checks to proactively identify risks and build mitigation plans
• Deeply understand the product and recommend best practices to help customers unlock more value
• Serve as the internal voice of the customer - feeding insights back to Product and influencing roadmap decisions
• Collaborate across CS, Support, and Product to unblock challenges and keep customers moving forward

Requirements:

• 3-5+ years in a SaaS Customer Success Manager role with high-touch enterprise customers
• Experience delivering QBRs/EBRs with executives and shaping customer thinking
• Strong data analysis and presentation skills turning spreadsheets into compelling narratives
• Proven ability to multithread, influence, and lead discussions with senior stakeholders
• A consultative, relationship-first approach not commercial upselling or renewals-focused
• Resilience and composure in complex or challenging customer situations
• Experience in legal tech, legal ops, fintech, or any consultancy-style SaaS environment