Customer Service Representative

Serenity Healthcare is dedicated to changing lives through innovative care, and they are seeking a Customer Service Representative to be the first point of contact for potential patients. In this role, you will support individuals in their healing journey by providing empathetic communication and assistance with appointment scheduling and patient inquiries.

Responsibilities:

• Talk with potential patients and support them through their concerns
• Follow up with care and confidence to help them book their first appointment
• Schedule, adjust, and cancel appointments as needed
• Be the bridge between patients and providers
• Explain our services and answer questions clearly and kindly
• Problem-solve concerns and help patients feel supported
• Ensure accurate patient info, insurance verification, and documentation

Requirements:

• High school diploma or GED
• One year of great customer service experience in a fast-paced environment (retail, food service, etc.)
• Excellent communication skills — both verbal and written
• Calm under pressure and a natural helper
• Tech-comfortable (MS Office knowledge is a plus!)
• Bilingual in Spanish? That's a big bonus (+$1.00/hr with assessment)