Senior Manager, Customer Insights

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. They are seeking a Senior Manager, Customer Insights to serve as a dedicated consulting presence inside grocery retail clients, translating customer data into actionable decisions while actively using AI tools to enhance insights.

Responsibilities:

• Serve as the day-to-day customer insights partner for your assigned clients — present, engaged, and proactively adding value
• Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding
• Represent SymphonyAI on-site or virtually as a seamless extension of the client's team; not a vendor relationship
• Manage your own project queue, prioritize competing demands, and deliver without relying on escalation or hand-holding
• When a client asks a question, ask three more — understand the business problem behind the business question before building anything
• Lead end-to-end analytical projects from data pull through synthesis, story, and recommendation
• Convert complex outputs from customer, loyalty, and merchandising data into clear, decision-ready insights
• Ensure every deliverable answers 'so what?' and 'now what?' — not just 'what happened.'
• Maintain a high bar for quality and rigor; validate your own work before it reaches the client
• Actively use AI tools in your own day-to-day work for analysis, synthesis, drafting, and problem-solving — and bring that hands-on familiarity into client conversations
• Help clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications
• Bridge the gap between 'the AI said this' and 'here's what you should do about it' — making AI-powered recommendations actionable and credible
• Train client teams on SymphonyAI tools, actively demonstrating how AI-driven features connect to their specific business outcomes
• Bring a consultative-sales mindset to tool adoption: understand the client's goals well enough to show — not tell — why the tools matter
• Relay client feedback on AI features and tools back to internal product and delivery teams
• Partner with CPG-focused groups on joint business planning and category-level insights
• Contribute to best practices, training materials, and team knowledge-sharing
• Participate in quality control and validation of reporting and data outputs
• Support team and client meeting preparation, bringing your client knowledge to the table

Requirements:

• 5–7 years in consulting, category management, or merchandising
• Direct client-facing experience in grocery retail or CPG
• Proven ability to work independently in a client-embedded environment
• MBA or Master's degree
• Hands-on SQL or data querying capability
• Proficiency with BI tools (Power BI, Tableau, or similar)
• Strong working knowledge of customer/loyalty data
• Bachelor's degree in Business, Analytics, or related field
• Demonstrated consultative problem-solving approach
• Active use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in day-to-day work
• Experience helping clients adopt or trust AI-driven analytics outputs
• Experience coaching or training client teams on analytics tools
• Experience with SymphonyAI or similar retail analytics SaaS
• Track record of expanding tool adoption within a client organization
• Experience at a management consulting firm
• Experience in pricing, promotion, or assortment analytics