Support Services Specialist - Dental Patient Business Office

Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being!

For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

o   Providing financial guidance on insurance coverage, out-of-pocket costs, and down payments.

o   Approving student lab orders after securing required payments.

o   Managing Medicaid verification and updating records to ensure proper coverage.

o   Reviewing patient eligibility and benefits to inform providers of coverage lapses.

o   Educating students on insurance processes to enhance their understanding of dental business operations.

o   Handling patient inquiries regarding balances, setting up payment plans, and collecting payments.

o   Processing insurance claims, preauthorization’s, and appeals.

o   Monitoring accounts, managing refunds, and maintain compliance with College of Dentistry policies.

Salary:                  $49,968 (Pay Grade: 3A)

Schedule:            Monday – Friday, 8:00am – 5:00pm

                                May require occasional overtime.

Work Location: On-Site

Required Qualifications:

·         Bachelor’s degree or equivalent combination of education and relevant experience.

·         High level, fast-paced customer service experience in a financial, health care, or other relevant environment including:

o   Knowledge of healthcare billing and revenue cycle.

o   Excellent written, verbal and interpersonal communication skills.

o   Strong attention to detail and ability to maintain a high level of accuracy.

o   Proficiency with word processing, spreadsheets, calendaring and presentation software (i.e. Microsoft or Google).

o   Demonstrated ability to maintain professionalism and handle difficult and complex situations.

o   Demonstrated active listening skills.

o   Experience utilizing conflict management/resolutions skills and de-escalation techniques.

o   Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.

Desirable:

·         Knowledge of Health Insurance Portability and Accountability Act (HIPAA).

·         Awareness of evolving insurance industry submission trends/changes.

·         Experience utilizing electronic health records.

·         Knowledge of dental/medical terminology.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.

Position NOT eligible for University Sponsorship of Employment Authorization.

Job openings are posted for a minimum of 7 calendar days.  This job may be removed from posting and filled any time after the minimum posting period has ended.  For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

About Iowa:

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. 

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. 

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. 

Join us in making a difference at a leading Big Ten university and premier public research institution.