Key skills
JavaScriptPythonGoGraphQLAWSAzureGCPIAMLoad BalancingCollaborationCloud Security
About this role
Eon.io is a fast-growing startup revolutionizing data protection and enabling businesses to succeed in the cloud. As a Senior Support Engineer, you will be responsible for delivering exceptional technical support, troubleshooting customer issues, and creating custom solutions to enhance support offerings.
Responsibilities:
- Responsible for technical customer support experience within the Eon product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Requirements:
- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
- Proficiency with command-line tools and Linux operating system environments
- Experience with DevOps technologies
- Familiar with REST APIs or GraphQL
- Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
- Understanding of Cloud security constructs like IAM roles