Salesforce Business Systems Analyst

Chainguard is the trusted source for open source, delivering hardened, secure builds of open source software. They are seeking a technical Salesforce Business Systems Analyst & Administrator to enhance their Salesforce platform while collaborating with various teams to implement effective solutions.

Responsibilities:

• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions
• Translate business requirements into clear, technically accurate user stories and functional designs
• Contribute to technical solution discussions and design reviews
• Implement configurations aligned to established architecture and best practices
• Support testing, validation, and post-release activities
• Perform day-to-day Salesforce administration and configuration
• Build and maintain Flows, validation rules, custom objects, fields, record types, and automation
• Manage users, roles, profiles, permission sets, and access controls
• Create and maintain reports and dashboards for Sales and Marketing teams
• Support data hygiene, imports/exports, and governance standards
• Work in sandboxes and support deployments and releases
• Serve as a first-line and technical escalation point for Sales and Marketing users
• Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows
• Provide timely support and guidance to unblock users
• Participate in office hours and user enablement sessions
• Capture recurring issues and escalate or translate them into system improvements
• Support existing integrations with marketing, analytics, and billing systems
• Assist in diagnosing integration and data synchronization issues
• Partner with developers during integration testing and issue resolution

Requirements:

• 4+ years of experience in a Salesforce-focused technical role
• Salesforce Administrator certification (required)
• Salesforce Advanced Administrator certification (required)
• Strong hands-on Salesforce administration experience (Sales Cloud)
• Experience working in Scrum / Agile environments (required)
• Ability to partner effectively with developers and technical teams
• Comfort working with Salesforce data models, automation, and reporting
• Experience supporting Sales and Marketing users in a fast-paced environment
• Strong troubleshooting, analytical, and communication skills
• Agentforce Certified
• Familiarity with SOQL and Salesforce metadata
• Experience supporting B2B SaaS go-to-market teams