Leo Cancer Care: Field Service Engineer Level I-II

Leo Cancer Care is a company dedicated to revolutionizing cancer treatment by improving accessibility and the patient experience. They are seeking a highly skilled Field Service Engineer to provide on-site evaluation, maintenance, and repair services for their products, ensuring optimal performance and reliability while identifying opportunities for improvement.

Responsibilities:

• Advanced, total system-level troubleshooting, installation, maintenance, and service repair needs on all Leo Cancer Care products
• Interface with key customer contacts on equipment issues. Act to ensure satisfaction with primary customers. Maintain effective communication with customers to ensure timely resolution and proper follow-up, ultimately leading to customer satisfaction
• Keeping up to date on administrative responsibilities, such as promptly maintaining customer service reports and internal service records
• Maintaining tools and test equipment properly and ensuring they are calibrated
• Identify Sales opportunities, communicate to the sales team, and assist in the growth and direction of business in his/her geographic area
• Working as a local team member to provide efficient and cost-effective service delivery to all accounts within the assigned area
• Responsible for Warranty and Service Agreement cost control
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Change Orders (FCOs) and Planned Maintenance (PM) inspections documentation for assigned accounts

Requirements:

• Degree or equivalent in an engineering discipline (Electronics, Mechatronics, Software, etc.) preferred, Associate's degree, technical/vocational training, military experience with electronics, or relevant domain experience
• A strong understanding of a service operation
• Good external customer-facing skills
• Proven experience maintaining complex electro-mechanical systems
• Experience with medical devices such as linear accelerators, MRI, CT, or similar modalities is an advantage
• An effective team player, able to use expert knowledge to influence and guide the business
• Excellent communication skills, both written and spoken
• Excellent trouble-shooting skills - adaptability
• Willing to work normal and non-normal hours as required to support customers
• Comfortable working collaboratively and autonomously as required
• Good working knowledge of MS Office applications – Word, Excel, PowerPoint
• Experience of working with Salesforce is beneficial
• A valid driving license is required
• Must reside within 1 hour of a major airport with the ability for international connections