Technical Project Manager

Role Overview

• Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients from initiation through deployment and handoff.
• Develop and maintain comprehensive project plans, including scope, timelines, resource allocation, dependencies, and budgets.
• Facilitate requirements gathering with clients and internal stakeholders; document business and technical requirements and translate them into clear deliverables and work packages.
• Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution.
• Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track.
• Maintain regular client communication, including status reports, expectation setting, scheduling of onsite/remote work, and management of escalations.
• Own project documentation such as statements of work, change orders, schedules, status reports, acceptance criteria, and handover documentation to operations/support teams.
• Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards.
• Manage scope and change control to prevent scope creep, including impact analysis and approval of changes.
• Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders.
• Collaborate with account management and sales to provide project estimates, contribute to proposals, and identify follow‑on opportunities and roadmap items for clients.
• Lead post‑project reviews and lessons learned to improve future MSP delivery practices and internal processes.
• Work with third‑party vendors and partners on technology implementations, ensuring alignment with project goals and client standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field, or equivalent experience.
• 3–5+ years of experience managing technical/IT projects, with at least 2 years in a managed service provider or similar multi‑client environment preferred.
• Strong understanding of IT infrastructure, networking, cloud services, and common MSP toolsets (RMM, PSA, ticketing platforms).
• Proven experience managing multiple concurrent projects with competing priorities and deadlines.
• Hands‑on experience with project management methodologies (Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, MS Project, or similar).
• Excellent client‑facing, communication, and stakeholder management skills, including experience presenting status and risks to non‑technical audiences.
• Strong analytical, problem‑solving, and risk‑management skills, with the ability to adapt plans when issues arise.
• Relevant certifications such as PMP, PRINCE2, or Agile/Scrum are a plus.

Tech Stack

• Cloud
• PMP

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development