Senior Ruby on Rails Engineer

JAMS Software is seeking an experienced Senior Software Engineer to take technical ownership of a real-time incident management and alerting SaaS platform. This role involves managing alert routing, on-call scheduling, and ensuring production reliability.

Responsibilities:

• Technical ownership of the core Ruby on Rails application
• Incident routing and scheduling logic
• Background job architecture (Sidekiq / Redis)
• REST APIs used by frontends and external integrations
• Postgres performance and data modeling
• Production reliability and uptime (99.9% guaranteed)
• CI/CD and deployment workflows
• Small supporting Node.js services where appropriate
• On-call and product support responsibilities are a part of this role

Requirements:

• 5+ years of professional Ruby on Rails experience
• Strong Postgres knowledge (indexing, query optimization, partitioning, migrations at scale)
• Deep familiarity with background job systems and failure modes
• Experience operating production systems under real load
• Comfortable debugging live incidents (logs, jobs, DB, memory)
• Solid understanding of high-availability concepts and distributed system tradeoffs
• Experience with Docker and CI/CD pipelines
• Writes and maintains meaningful automated tests
• Writes and maintains public facing product documentation
• Comfortable owning a system without heavy process or hand-holding
• Experience with alerting, monitoring, or notification platforms are a plus
• Timezone and scheduling logic experience are a plus
• Node.js service experience is a plus