Business Analyst, Group Benefits Underwriting Operations

Guardian Life is hiring a Business Analyst for their Group Benefits Underwriting team, offering a dynamic career opportunity. The role involves understanding customer needs, analyzing business processes, and maintaining relationships with stakeholders to support organizational goals.

Responsibilities:

• Build an in‑depth understanding of end‑to‑end underwriting processes, including customer expectations and upstream and downstream impacts
• Gather and analyze information and participate in business analysis review, supporting improvements that align with department strategies and organizational goals
• Participate in testing, training, and meetings that cut across multiple business and functional areas
• Develop strong relationships with key business, technical, and project management functions
• Maintain strong relationships with all stakeholders to gather information and understand stakeholder interests
• Track to milestones, ensure system documentation and tools are updated and maintained
• Possess excellent communication skills, to include the ability to interact professionally with all levels of the organization in written, verbal, and visual formats
• Advocate for change within the team, department, and Guardian while remaining open and adaptable to evolving priorities

Requirements:

• Bachelor's degree preferred or equivalent work experience in similar role
• A broad understanding of group insurance strategies, products, and processes
• Elevated proficiency in Microsoft Office, Copilot, and Salesforce
• Exceptional written skills; ability to tailor messaging to audience
• Demonstrated quantitative and analytical skills, with the ability to analyze information and solve problems using established procedures
• Customer‑focused mindset with a foundational understanding of customer needs and expectations
• Experience with Group Underwriting workflows and processes