Customer Success Manager

Truffle Security is an organization committed to enhancing cybersecurity through open-source tools. As a Customer Success Manager, you will advocate for customers, ensuring they effectively utilize TruffleHog while driving customer retention and expansion efforts.

Responsibilities:

• Ensure customers have a smooth and effective onboarding experience, equipping them with the knowledge and best practices to succeed
• Build trusted relationships with customers to drive adoption, renewals, and account growth
• Serve as a strategic advisor, helping customers navigate security best practices and maximize their investment in Truffle Security’s solutions
• Identify potential challenges and partner cross functionally with internal teams (e.g. Engineering, Technical Support) to ensure quick resolution
• Gather feedback, identify trends, and influence product improvements based on real-world use cases
• Partner with Sales to identify opportunities for expansion and increased product adoption

Requirements:

• 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company
• Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling
• Excellent communication skills with the ability to translate complex technical concepts into actionable insights
• A proactive and customer-centric mindset, with experience driving renewals and expansion
• Experience with CRM tools (Salesforce) and customer success platforms (bonus points for Vitally)
• Able to balance multiple priorities with a high level of autonomy