Customer Service Representative

Concentrix is a global leader in customer experience solutions, dedicated to helping brands deliver exceptional service. The Customer Service Representative - Tax position offers an opportunity to provide tax-related support to clients while working remotely, focusing on customer inquiries and problem-solving.

Responsibilities:

• Provide inbound customer support using a structured call flow guide in the customer's preferred language, ensuring clear and professional communication
• Assist customers in resolving basic technical issues related to tax services and products
• Accurately track, document, and retrieve customer information within designated databases to ensure seamless service delivery
• Identify opportunities to offer additional products or services that may benefit the customer, enhancing overall satisfaction
• Deliver exceptional customer experiences with professionalism and a positive attitude, maintaining a customer-first approach at all times

Requirements:

• Fluent in both Spanish and English, with the ability to read, write, and speak fluently in both languages
• A minimum of one year of customer service experience
• High school diploma or GED
• Quiet, distraction-free workspace at home
• Proficiency in multitasking in fast-paced environments
• Eagerness to learn new technologies and adapt to evolving processes
• Access to a desktop or laptop computer (Windows 11+ with at least 8GB RAM and an Intel i5 or AMD Ryzen 5 processor)
• Reliable high-speed internet connection (DSL, cable, or fiber with speeds of 10 Mbps download and 3 Mbps upload or higher)
• A smartphone
• Must reside within the United States and have a valid U.S. address for residence