Business Analyst/Trainer

TrueTandem is a trusted information technology solutions provider committed to the success of its customers, communities, and employees. As a Business Analyst / Trainer, you will support technical development for projects that advance the digital transformation of critical systems, collaborating with stakeholders to implement improvements and develop training materials.

Responsibilities:

• Collaborate with stakeholders to prioritize and implement changes that drive continuous improvement in business processes and system capabilities
• Act as the liaison between business personnel and internal technical resources with regards to business practices and solutions within the Customer environment
• Leads meetings with internal clients to understand needs and gathers requirements through interviews, documentation analysis, surveys, site visits, and business modeling
• Ensure adherence to security best practices and controls as related to solutions
• Participate in and facilitate the prioritization, sizing, and business justification of future product enhancements
• Define and document any new business requirements, needs, and processes tied to solutions
• Effectively articulates the behind-the-scenes workings of the system to developer colleagues in the form of clear, concise, accurate, and effective business requirements, functional specifications, User Stories (Product Backlog Item)
• Translates requirements and designs solutions to improve productivity and efficiency
• Proactively develops and maintains functional knowledge of Customer’s business practices and acts as a functional Subject Matter Expert
• Document, obtain approval, and track all changes in project scope
• Develop training curricula, learning paths, and materials (eLearning, quick reference guides, videos)
• Gather feedback; iterate training content; contribute to change management communications

Requirements:

• US Citizen and active Public Trust
• Bachelor's degree OR equivalent work experience
• 5-7 years of experience in business analysis or a similar role, with at least 2-3 years supporting large-scale or enterprise programs
• Serve as the primary liaison between business owners, technical teams, and program leadership
• Conduct in‑depth business process reengineering (BPR), gap analysis, and root cause analysis for enterprise-level initiatives
• Lead the creation and refinement of detailed business, functional, and non‑functional requirements
• Support development of enterprise architecture, data models, and system integration designs
• Serve as a lead facilitator for backlog refinement, prioritization, user story development, and sprint planning
• Deep expertise in requirements management tools (JIRA and/or DevOps)
• Agile/Scrum Certifications (CSM, CSPO, SAFe)
• PL-900 Certification
• Experience with Microsoft Power Platform and AI integration tools
• Advanced data analysis skills using Excel, SQL, or BI tools (Power BI, Tableau)
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
• Excellent communication and collaboration skills with the ability to interact effectively with cross-functional teams and convey complex data insights