Customer Success Manager

Assembly Software is a visionary technology company dedicated to revolutionizing the legal industry. They are seeking a Customer Success Manager to ensure clients receive full value from their products, bridging the gap between sales and support while focusing on reducing churn and increasing revenue.

Responsibilities:

• Ensure clients are getting full value from our product
• Bridge the gap between sales and support
• Be available at every stage of the customer’s journey
• Instill confidence and build trust with customers
• Absorb information and learn about the products to be an excellent resource to customers
• Influence churn, revenue, and advocacy in the organization
• Reduce churn, increase revenue, and promote advocacy through leadership and product knowledge
• Effectively communicate and build a sense of belonging among employees
• Be a strategic thinker and proactive problem solver

Requirements:

• Experience in customer success or a related field, preferably in a SaaS organization
• Strong communication skills, with the ability to build trust and confidence with customers
• Ability to understand and influence churn, revenue, and advocacy
• Proactive problem-solving skills and strategic thinking
• Ability to work collaboratively and inclusively with diverse teams
• Strong product knowledge and eagerness to learn about the company's offerings