Oversee the development, implementation, and ongoing management of customer engagement platforms.
Ensure alignment with the company's customer experience strategy.
Manage projects leading to the design and enhancement of digital customer engagement platforms.
Review existing customer platforms for improvement.
Co-design and deliver strategy for customer platforms to maximise customer value.
Oversee key projects with stakeholders ensuring timely delivery within budget.
Manage a team delivering via customer platforms.
Ensure exceptional user experience of customer platforms.
Ensure seamless integration of customer platforms with other business systems.
Utilize feedback for continuous improvement of platform functionality.
Implement performance metrics to measure effectiveness of customer platforms.

Extensive experience in platform management
Proven track record of leading successful initiatives.
Design experience is a plus.
Strong technical skills, particularly in platform development, integration, and optimization.
Extensive experience with Dynamics 365 is preferred.
Strong communication and interpersonal skills to build rapport with customers and partners
Excellent written and verbal communication and presentation skills.
Experienced in developing and delivering training programs to support platform initiatives.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent time management skills, with the ability to manage multiple projects simultaneously.
Deep understanding of customer needs and behaviours.

Customer Platforms Manager

Key skills