Systems Engineer

VersaTrust is a technology solutions provider specializing in IT managed services and digital transformation. The Systems Engineer role involves ensuring exceptional project experiences by managing technical setups and delivering high-quality solutions for clients.

Responsibilities:

• Implement or be involved in projects and technologies including, but not limited to, client projects, network upgrades, office/workstation relocations, server migrations, firewall and switch installation and configuration, server virtualization, Office 365 migrations, and more
• Collaborate with vendors and clients to effectively plan and execute client application upgrades
• Develop and maintain comprehensive documentation for clients' networks, ensuring all standard documentation is up-to-date and accurate
• Serve as the primary technical lead during onboarding and offboarding engagements, ensuring delivery and technical expertise throughout the process
• Collaborate with the Project Manager to maintain strong client relationships, addressing any technical concerns or issues promptly and professionally
• Ensure client satisfaction by delivering high-quality technical solutions and exceeding client expectations
• Serve as an escalation point for challenging technical issues that present themselves to other analysts during customer projects
• Serve as the “face” of the Systems Engineering team to mid-market and enterprise clients to ensure the health of the client relationship
• Attend meetings with other high-level technical company resources to solve immediate emergencies, threats, or outages
• Act as quality control for junior Systems Specialist’s work and documentation
• Provide technical and professional mentorship to entry and junior team members
• Collaborate with team members to ensure projects are handled appropriately
• Participates in cross-department meetings to provide high-level technical solutions

Requirements:

• Strong understanding of IT infrastructure, including networking, server/storage systems, virtualization, and cloud services (AWS, Azure, M365)
• Proficiency in managing and maintaining Windows and Linux servers, Active Directory, and related services
• Experience with configuring and troubleshooting network devices such as routers, switches, firewalls, and wireless access points
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Ability to analyze system performance and implement improvements based on data-driven insights
• Relevant certifications such as CompTIA Network+, CompTIA Security+, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, or similar are highly desirable
• Knowledge and skills in AWS, Azure, O365, Virtualization, and other technologies are a major bonus
• Experience with ITIL frameworks, Six Sigma methodologies, and M&A integrations is a plus