Senior Research Program Manager - Custom Quantitative Research

Netflix is a company dedicated to entertaining the world, pushing the boundaries of storytelling and technology. They are seeking a seasoned Research Program Manager with quantitative expertise to join their Custom Research Operations Pod, where the role involves driving quantitative research projects from inception to execution and ensuring operational excellence in primary research.

Responsibilities:

• Partner closely with Researchers, Analysts and external vendors (e.g., survey programmers, panel providers) to ensure seamless quantitative project execution
• Work with peers to define realistic research objectives, assess feasibility, and create detailed project plans, timelines, and sampling strategies
• Review and optimize survey instruments for clarity, logic, and data quality; oversee testing and troubleshooting of survey links
• Develop and refine sampling plans to ensure target audience representation; oversee fieldwork progress, monitor response rates, and address any operational issues
• Implement rigorous data quality checks, monitor for fraud or bias, and ensure all research activities adhere to privacy, governance, and compliance standards
• Source, onboard, and manage external vendors; negotiate contracts and manage relationships to ensure high-quality, cost-effective deliverables
• Proactively manage project budgets and timelines, anticipating risks and solving problems to keep projects on track
• Identify opportunities to streamline research operations, improve efficiency, and introduce new tools or methodologies to elevate the impact of research
• Maintain comprehensive project documentation and provide regular updates to stakeholders on project status, risks, and outcomes

Requirements:

• 7+ years in program or project management, with focused experience in quantitative research operations or a related technical field, collaborating closely with researchers and/or vendors
• Professional experience with quantitative research tools, survey and programming platforms (e.g., Forsta), data visualization tools, and program management software (e.g., Airtable)
• Foundational understanding of research quality principles, including sampling, panel health, data integrity, statistical concepts, research design, and data management
• Experience in project management methodologies, documentation frameworks, and research toolsets; adept at managing multiple priorities and meeting deadlines in a dynamic environment
• Strong written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams, stakeholders, and external partners
• Pragmatic problem solver with a passion for identifying areas of improvement, finding the right solutions, and driving innovation within research operations
• Demonstrated interest in leveraging AI, automation, and emerging technologies to make research operations more scalable, efficient, and intelligent
• Comfortable working across global time zones and adapting to the needs of diverse teams and partners
• Passion to dive into details and remain hands-on to ensure project success
• Ability to make sound, contextualized decisions independently, while knowing when to escalate issues or seek input