Staff Product Designer

Included Health is on a mission to raise the standard of healthcare for everyone, and design plays a critical role in making that happen. The Staff Product Designer will champion visual design excellence, manage the design system, and collaborate with marketing to enhance the member experience.

Responsibilities:

• Set the bar for visual design across our products and services—defining what great looks like and ensuring that our member experience is trustworthy, simple, clear and compelling
• Educate and inspire teams across disciplines on how strong visual design builds member trust and enhances the overall experience
• Lead critiques, workshops, and knowledge-sharing sessions to grow the team’s visual design craft
• Audit and refine existing experiences to bring them in line with visual design best practices
• Lead product experiments and iterations, using data and insights to refine and improve design strategies
• Explore new ways to support our members and clinical team through digital interactions, leveraging storytelling, motion, generative AI, and interaction design
• Stay ahead of industry trends, bringing new ideas and methodologies to elevate our visual design excellence and standards
• Explore emerging technologies, such as AI-driven design tools, to enhance visual excellence and creativity
• Continuously refine and evolve our definition of what good looks like and how our systems support this at scale based on feedback, data, and business needs

Requirements:

• 8+ years of experience as a visual product designer, with at least 3 years focused on design systems that have been successfully implemented and widely adopted
• Exceptional visual and interaction design skills, with a strong portfolio showcasing high-quality UI, visual design, system thinking, and scalable design solutions
• Strong collaboration skills, with a proven ability to work closely with engineers to ensure seamless implementation and high-quality execution
• Strategic mindset, with the ability to define and execute a long-term vision for a design system and visual design excellence that scales with the company
• Proactive and self-guided, able to navigate ambiguity, create clarity, and drive initiatives forward independently
• Excellent communication and storytelling skills, able to articulate design decisions, trade-offs, and system value to diverse audiences
• Experience in healthcare, enterprise, or complex product ecosystems
• Familiarity with front-end development (HTML, CSS, React, etc.) to bridge the gap between design and engineering