Product Account Manager - Hyperscale

Modine Manufacturing Company has over 100 years of experience in thermal management solutions and is seeking a Product Account Manager for their hyperscale product line. This role involves managing the business for a hyperscale client's Air Handling Unit, ensuring client satisfaction while driving growth and profitability through effective account management and cross-functional collaboration.

Responsibilities:

• Serve as the primary product-facing contact for the assigned hyperscale product line
• Lead quoting efforts and RFP/RFQ responses
• Lead revenue, gross margin and share of wallet targets for the assigned product line
• Lead commercial negotiations for the product line
• Own the opportunity pipeline in CRM
• Build strong relationships within the customer’s organization throughout all cross-functional teams including the engineering, sourcing and program teams to understand needs and drive alignment
• Support multi-year account planning activities, leveraging the strengths of Modine’s portfolio for the customer’s requirements
• Define product line strategy & positioning for the client across portfolio mix and lifecycle transitions
• Translate client roadmaps into internal requirements for Engineering, Operations and Procurement
• Identify value engineering opportunities for cost, performance and reliability
• Support product qualification activities, documentation reviews and technical inquiries (with engineering support as needed)
• Own configuration, pricing bands & option inputs
• Ensure product data integrity (BOM accuracy, Lead times, SKU hygiene)
• Partner with the client and internal planning to build rolling demand and supply plans
• Drive forecast accuracy, backlog hygiene, and demand signal quality
• Collaborate with Program Management, Operations, Finance and Supply Chain to ensure customer expectations are met for delivery, quality and communication
• Support customer-driven change requests
• Serve as the primary voice of the customer for their product line
• Gather customer insights regarding performance, serviceability and future needs
• Share customer feedback internally to support roadmap development and continuous improvement

Requirements:

• Bachelor's degree in Engineering, Business, Marketing, or a related field
• Minimum of 5+ years of experience in Product Management, Account Management, Technical Account Management or Sales of highly engineered capital goods to industrial or commercial customers
• Experience in HVAC&R or data center cooling equipment
• Strong communication, relationship-building and customer engagement skills
• Ability to collaborate across all internal cross-functional teams
• Proficient in CRM software and other sales tools
• Travel: Ability to travel up to 30%, primarily within North America
• Experience working directly with hyperscale, colocation or neo cloud data center clients