Business Analyst

System One is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Business Analyst to support the implementation and optimization of Physical Access Control Systems (PACS) across enterprise environments, collaborating with stakeholders to gather requirements and ensure effective delivery of solutions.

Responsibilities:

• Recommend and assess impacts of changes that enable the project to achieve its goals; capture, analyze, and document requirements; and support communication/delivery of requirements to stakeholders
• Organizational Change Management and Business Process Mapping
• Learn the PACS (Physical Access Control System) functionality
• Validate functionality meets business requirements – Requirements Traceability Matrix
• Participate in testing as needed
• Align with teams for end-user communications plan with implementation timeline
• Provide availability for knowledge transfer
• Identify opportunities to improve operational problems and develop future project definitions through analysis of current state business processes
• Develop and present consultation findings to contribute to client's decision path
• Engage and work closely with business customers at all levels from front-line to Executive leadership
• Ensure business goals and strategies are reflected in the recommended solution
• Identify, recommend, and document specific business and technology requirements
• Develop software fit/gap analyses, business requirements, use cases/user stories, and process/workflow diagrams
• Communicate requirements and opportunities to varied organizational audiences
• Build a strong working relationship with key stakeholders, SME’s, and IT resources to focus on the right services and products
• Gather and evaluate information for project planning and requirements gathering
• Support the four-pillar approach to business analysis, including BABOK standards, change management, performance metrics, and continuous improvement

Requirements:

• Bachelor's degree in Business Administration, Data Analytics or a related field; additional experience may substitute for degree
• 3 implementations with physical access applications or related experience
• 5+ years of experience as a Business Analyst supporting physical access systems implementations
• 2+ years demonstrated understanding of technical terminology related to servers, networking, and OT integrations
• Proven ability to facilitate complex requirements elicitation and manage traceability through project lifecycle
• Experience owning Requirements Traceability Matrices (RTMs) across planning, testing, and delivery
• Ability to translate stakeholder needs into structured, testable requirements
• Strong technical writing skills for process documentation, SOPs, and operational artifacts
• Experience supporting vendor solution design validation, UAT planning, and stakeholder signoff
• Excellent written and verbal communication skills to bridge technical and non-technical teams