Supports the organization in advancing project, portfolio, and resource management capabilities through the effective design and use of Smartsheet solutions.
Partners with stakeholders across the organization to design, build, implement, and sustain Smartsheet-based platforms.
Drives decision-support insights through data visibility and reporting.
Enables process automation and continuous improvement across project and portfolio management practices.
Independently leads complex initiatives with broad scope and minimal oversight.
Independently gathers and documents requirements, translates them into designs aligned to established standards, and proposes design improvements for review and approval.
Leads project steps and contributes to analysis, design, testing, deployment, and cross-functional issue resolution.
Leads and executes end-to-end functional testing and UAT cycles, ensures testing completeness and quality, contributes to SOP user documentation, and leads post–go-live stabilization efforts.
Serves as an advanced support resource by troubleshooting complex issues, performing root cause analysis, and recommending durable corrective actions.
Communicates clearly with internal stakeholders, leaders, and external vendors, translating technical concepts for non-technical audiences.

Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
5 years of experience as a business analyst designing and supporting processes in related systems
Experience leading system enhancement or implementation projects.
Proficient in Microsoft Office.
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage

Senior Business Analyst, Smartsheet

Key skills